Delivery & Returns

DELIVERY

Orders placed online are processed and dispatched within 0 to 2 days after receipt of your payment (Monday to Friday, excluding public holidays, unless the product is out of stock). As each order is prepared by hand, lead times may vary noticeably depending on how busy we are.

** Due to the strikes currently affecting France, please note that additional delays in the transit and delivery of parcels are possible. Our teams are doing everything possible to limit the impact.

Please open and check the parcel on receipt.

If the parcel is damaged, please register a reservation with the carrier and refuse the parcel. If you choose to accept a parcel that is clearly damaged in transit, we will not be able to compensate you for any damage occurring during transport without a formal record of the loss.

DIAM cannot be held liable for a damaged parcel.

OUR SHIPPING METHODS

Chronopost

Chronopost delivery is carried out within 1 to 2 working days after dispatch. If you are absent at the time of delivery, a calling card (Chronopost) will be left in your letterbox to let you know when your parcel will be delivered again.

You can track your order using your tracking number, assigned to each order, and follow your parcel by going to the Chronopost website.

RETURNS

If the parcel received is not the one you ordered or has a defect, please contact us:

By email via the contact form.
By telephone: 04.75.32.91.74

Return conditions

A return is accepted only for new products, within 14 days of receipt.

Terms

Return method: by post
Return label: at the customer’s expense
Restocking fee: no charge

Refund

Once the return has been received and checked, the refund is processed within 7 days.

OUR CUSTOMER SERVICE IS HERE TO HELP

Customer Service is available to give you information and answer your questions Monday to Friday (excluding public holidays) – 9am to 12pm / 2pm to 6pm

• By email: contact@diamracing.com